Third day of visits to key clients | 5 days, 2 cities, 14 clients: measuring “100% customer satisfaction” with our steps 

Even before the morning light, the Rongcheng Machinery team's cars were already roaming the streets of Samara - it was the third day of a visit to a major client, and this “service offensive”, covering Russia and Western Europe, progressed at an even more intense pace.

From an eight-hour overnight transfer to Izhevsk and intensive site visits, to today's detailed docking, the team, led by the CEO, visited two cities and 14 key client sites over the course of a five-day journey. Every second counted. Some hurried to the meeting room as soon as they recovered from jet lag, others gnawed on cold bread while going through lists of customer requests, and some were still syncing decisions online at 3 am - these details, hidden outside the itinerary, are our truest expression of "100% customer satisfaction": we don't just shout slogans; it's your phone call that makes us pack our bags; requests that we raise on the spot, solutions that we resolve on the spot; and the extra two hours we spend when you say, “Let's talk later.”

The trust of regular client A continues to grow, and interest in cooperation with new clients is just emerging. We know that this journey has no end: when we said goodbye to our last client today, our suitcases were already quietly packed with documents for tomorrow; in our hotel rooms there was a map of our next destination on the table.

Five days were short, just enough to capture 14 heartfelt conversations; but five days were long, long enough for the word “service” to take root and grow among our wheels and tracks.

On the third day of Rongcheng Machinery's key client's visit, we are still on the road.

Our next path is to meet your expectations;

We will deliver the next 100% happiness to you personally.